Refund & Return Policy
SaleTale offers a 15-day return policy. This means you may request a return within 15 days of receiving your item.
Instant Return at Delivery
If you wish to return the product immediately while the delivery rider is present, you may do so by paying the applicable delivery charge.
Return Eligibility
To be eligible for a return:
- The product must be unused and in its original condition.
- All original packaging, tags, and accessories must be included.
- Proof of purchase or order confirmation must be provided.
How to Request a Return
To initiate a return, contact us:
📞 +8801318170301
Once approved, we will arrange the return pickup and provide instructions.
Damaged, Defective, or Incorrect Products
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us immediately so we can resolve the issue promptly.
Non-Returnable Situations
Returns will not be accepted if:
- The product has been physically damaged after delivery.
- The product shows signs of misuse or excessive wear.
- The return request is made after 15 days from delivery.
- The product is not returned with its original packaging and accessories.
Refunds
Once we receive and inspect the returned product, we will notify you regarding approval of your refund.
Approved refunds will be processed through the original payment method within 1-3 business days. Processing times may vary depending on your bank or payment provider.
If you have not received your refund within 15 business days after approval, please get in touch with us at hello.saletale@gmail.com.