Shipping Policy
Last Updated: June 2026
Thank you for shopping with SaleTale. We are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy explains our shipping procedures, delivery timelines, and related terms.
1. Shipping Coverage
SaleTale currently delivers products throughout Bangladesh.
Delivery availability may vary depending on courier service coverage and local accessibility.
2. Order Processing
Orders are typically processed within 1 business day after order confirmation.
Orders placed on weekends, public holidays, or outside business hours may be processed on the next business day.
SaleTale reserves the right to verify orders before processing and shipment.
3. Estimated Delivery Time
Estimated delivery times are:
Inside Dhaka
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1–3 Business Days
Outside Dhaka
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2–5 Business Days
Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, strikes, political events, or other unforeseen circumstances.
4. Shipping Charges
Shipping charges are displayed during checkout and may vary based on:
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Delivery location
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Product size and weight
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Promotional offers
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Courier service requirements
Any applicable shipping fee will be communicated before order confirmation.
5. Cash on Delivery (COD)
SaleTale offers Cash on Delivery (COD) for eligible locations within Bangladesh.
Customers are requested to:
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Ensure someone is available to receive the order.
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Verify the order details before accepting delivery.
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Complete payment at the time of delivery.
Repeated refusal of confirmed COD orders may result in restrictions on future purchases.
6. Delivery Delays
While we strive to meet estimated delivery times, delays may occasionally occur due to:
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Weather disruptions
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Natural disasters
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Courier delays
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Public holidays
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Political unrest
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Incorrect customer information
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Events beyond our reasonable control
SaleTale is not liable for delays caused by third-party courier providers.
7. Failed Delivery Attempts
If delivery cannot be completed due to:
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Incorrect address
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Incorrect phone number
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Customer unavailability
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Refusal to accept delivery
the shipment may be returned to SaleTale.
Additional shipping charges may apply for re-delivery requests.
8. Order Tracking
Where available, customers may receive shipping updates via:
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SMS
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Phone call
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Email
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Courier tracking systems
Tracking availability depends on the courier partner handling the shipment.
9. Damaged or Missing Items
Customers are encouraged to inspect packages upon delivery.
If you receive:
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A damaged item
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An incorrect product
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A missing item
please contact us within 48 hours of delivery.
To assist with investigation, we may request:
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Order number
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Photos of the package and product
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Additional delivery information
10. Delivery Address Changes
Address changes may be accommodated before shipment.
Once an order has been dispatched, we may not be able to modify delivery information.
Please contact our support team immediately if you need to update your address.
11. Risk and Ownership
Ownership and responsibility for products transfer to the customer upon successful delivery and acceptance of the order.
12. Contact Us
For any shipping-related questions or concerns, please contact us:
SaleTale
📍 House 360 (Ground Floor), Road 5, Baridhara DOHS, Dhaka 1206, Bangladesh
📞 +8801318170301